Last updated: July 31, 2026
This policy sets out how you can cancel a purchase and request a refund for paid items sold on guava.city, under the Korean Act on Consumer Protection in Electronic Commerce. Items claimed for free involve no payment and are not covered by this policy.
You may request cancellation within 7 days of purchase. Some cases listed under 'Limitations' below may restrict this right.
Because these are digital goods, cancellation may be limited once you have used the item — for example by applying it to your home or azit. Even then, if the item is defective or differs from how it was described, you may request a refund regardless of the period.
Email us with your order details and the reason. We will reply with the outcome within 3 business days.
Refunds are returned to the original payment method through our payment provider. For card payments, it may take 3–5 business days for the cancellation to appear, depending on your card issuer. Once refunded, the item is removed from your account and can no longer be used.
Payments for paid items are processed by a payment provider. We do not issue any in-house currency, points, or coins.
For cancellation or refund questions, please email us.
help@guava.city